Welcome to De-ency. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website www.de-ency.com (“Site”) and services. By using our Site, you consent to the practices described in this policy.

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1.0 Information we Collect

 

1.1 Personal Information

We collect the following types of personal information:

• Contact Details: Name, email address, and phone number.

• Payment Information: Billing details, including credit card information.

• Technical Data: IP address, browser type, and operating system.

• Account Information: Username, password, and purchase history.

• Interaction Data: Page visits, session duration, and click behaviour. Communications: Comments, feedback, and reviews.

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1.2 Automatic Data Collection

We may use software tools to collect session information, including:

• Page response times

• Length of visits to certain pages

• Page interaction information

• Methods used to browse away from the page

• How We Collect Information

We collect your information in the following ways:

• When you create an account: We gather personal details such as your name and email address.

• When you make a purchase: We collect payment details and billing information.

• When you contact us: Through forms or direct communications, we gather the information you provide.

• Through cookies and tracking tools: We use cookies to enhance your browsing experience and collect usage data

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1.3 Why We Collect Information

We collect and use your personal information for the following purposes:

• To provide and operate our services: Process transactions and manage your account.

• To offer customer support: Assist with inquiries and resolve issues.

• For marketing: Send promotional messages and updates, with your consent.

• To analyse usage: Improve our services and website based on user behaviour.

• To comply with legal obligations: Adhere to applicable laws and regulations.

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2.0 How We Store, Use and Share Information

 

2.1 Storage

Our website is hosted on the Wix.com platform. Your data is stored through Wix’s data storage and applications, which are secured with firewalls.

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2.2 Payment Security

Direct payment gateways used by Wix comply with PCI-DSS standards set by the PCI Security Standards Council. This ensures secure handling of credit card information. Sharing Information

We do not sell or rent your personal information to third parties. We may share your data: With service providers: Who assist us in operating our website and services. For legal reasons: If required to comply with legal obligations or to protect our rights.

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2.3 Communication

We may contact you for the following reasons:

• Account Notifications: Updates and issues related to your account.

• Customer Support: Resolving problems or disputes.

• Marketing: With your consent, to send promotions and updates.

• Surveys and Feedback: To improve our services.

You can opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in those messages.

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3.0 Cookies and Tracking Tools

We use cookies and similar tracking technologies to enhance your experience and collect data on how our Site is used. Third-party services, such as Google Analytics, may also use cookies on our Site. For more details, see our Cookies Policy.

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3.1 How to Withdraw Consent

If you wish to withdraw your consent or request deletion of your personal information, please contact us at support@de-ency.com.

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4.0 Privacy Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on our Site and will take effect immediately. We will notify you of any significant changes, so you are aware of how we collect, use, and disclose your information.